Frequently Asked Questions
Everything you need to know about your Mia Tui experience.
What is the status of my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link so you can follow your Mia Tui package all the way to your door.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Simply visit our returns portal to generate your shipping label and initiate the process.
How do I care for my Mia Tui bag?
Our bags are crafted from high-quality vegan leather. To clean, simply wipe with a damp cloth and mild soap. Avoid using harsh chemicals or abrasive materials to maintain the finish.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated automatically at checkout.
Are your products vegan-friendly?
Absolutely. Mia Tui is proud to be a PETA-approved vegan brand. We do not use any animal products in the manufacturing of our bags or accessories.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Klarna and Clearpay.